How the Local Service Score works
Every company listed on GarageDoorRepairLocator receives a Local Service Score from 0 to 100. The goal is to give homeowners a fast, honest read on how a company stacks up based on public signals, not advertising spend or paid placement.
The current model uses four weighted categories. Customer feedback carries the most influence, business credibility is also a major factor, and website quality has less weight than the trust and availability signals most homeowners care about first.
This is an independent, opinion-based rating derived from publicly available information and a standardized scoring model. We aim for consistency, but public information can be incomplete, outdated, or uneven across companies and markets.
Four weighted categories, 100 total possible points
The current score is built from four categories with different weights. Customer feedback contributes the most, followed by business credibility, then availability, then website quality. Most established local businesses still tend to land somewhere in the middle to upper range, while lower scores often reflect limited public information rather than proof of poor work.
Customer Feedback
0-35 ptsThis category uses only public rating and public review count. It carries the most weight because rating quality and review volume are the clearest trust signals most homeowners can compare quickly.
Availability
0-20 ptsAvailability measures public signals about when and how easily a company can be reached. It uses listed hours, emergency service status, and whether a real phone number is present.
Website Quality
0-15 ptsWebsite Quality uses only whether a website exists, whether the domain appears business-specific, and whether the domain aligns with the business name. It does not inspect live page content or score marketing copy.
Business Credibility
0-30 ptsBusiness Credibility looks for signals that a company appears established and legitimate in the market. It uses address specificity, years in business or franchise signal, listing-text trust indicators, a real phone number, and whether a public services description exists.
The score model was simplified and reweighted
An earlier version of the score used five equal categories worth 20 points each. The current version uses four weighted categories instead: Customer Feedback, Availability, Website Quality, and Business Credibility.
On the public side, the old categories map into the new ones like this: customer feedback remains customer feedback, responsiveness is now availability, online trust factors are rolled into business credibility, and service coverage is no longer part of the active score model.
That change gives more influence to review quality and business credibility while reducing the effect of website-related signals.
What the score does not cover
The Local Service Score is based on publicly available information at the time of research. It is not a live rating and is not influenced by advertising or paid placement. Scores are updated as listings and markets are refreshed.
The score does not capture personal experience with a company, how their pricing compares to competitors, or softer factors like communication style, punctuality, cleanliness, or how a job feels from start to finish. It is best used as a starting point for narrowing down options, then calling a few companies directly for quotes and availability.
If a score looks wrong or outdated, we want to hear about it. Businesses can send corrections through our contractor contact page.